Where Did Your Emails Go?

Waiting for an important email, but it never arrives? Missing emails can be frustrating, whether you’re using Outlook or Gmail. The good news? There are several easy fixes to help you get your inbox back on track!

This guide covers:

✅ Common reasons why you’re not receiving emails

✅ How to fix Outlook email receiving issues

✅ How to troubleshoot Gmail not receiving emails

Common Reasons Why Emails Aren’t Arriving

🔴 Internet connection issues – Your device may be offline.

🔴 Email filters – Your emails might be redirected to spam or another folder.

🔴 Blocked senders list – The sender may be accidentally blocked.

🔴 Storage limits – If your mailbox is full, new emails won’t arrive.

🔴 Server issues – Your email provider might be experiencing downtime.

🔴 Incorrect email settings – POP/IMAP settings could be misconfigured

How to Fix Outlook Not Receiving Emails (Windows & Mac)

Step 1: Check Your Internet Connection

1. Open a web browser and try loading a website.

2. If the internet isn’t working, restart your router or switch to another network.

Step 2: Check the Spam & Other Folders

1. Open Outlook and go to the Junk Email folder.

2. If you find your missing emails, right-click them and select Not Junk.

3. Also, check the Focused Inbox (Outlook 365) and other folders like Clutter.

Step 3: Verify Outlook Storage Limits

1. Click File > Account Settings > Account Settings.

2. Select your email account and check the Mailbox Cleanup section.

3. If your mailbox is full, delete old emails or archive them.

Step 4: Remove Blocked Senders

1. Click Home > Junk > Junk Email Options.

2. Select the Blocked Senders tab.

3. If the sender’s email is listed, select it and click Remove.

Step 5: Check POP/IMAP & Server Settings

1. Click File > Account Settings > Manage Profiles.

2. Select your email account and verify that the Incoming mail server (IMAP/POP)is correct.

3. Ensure the correct port settings are being used:

• IMAP: imap.outlook.com, Port: 993, Encryption: SSL/TLS

• POP3: pop.outlook.com, Port: 995, Encryption: SSL/TLS

Step 6: Restart Outlook & Check for Updates

1. Close Outlook and restart your computer.

2. Click File > Office Account > Update Options > Update Now.

3. After updating, test if emails are arriving.

💡 Tip: If you’re using Outlook with a work email, ask your IT team if the email is blocked by server policies.

How to Fix Gmail Not Receiving Emails

Step 1: Check Your Spam Folder

1. Open Gmail and go to the Spam folder.

2. If the missing email is there, click Not Spam to move it to your inbox.

Step 2: Check Gmail’s Storage Limit

1. Open Google Drive and check your storage usage.

2. If your 15GB limit is full, delete old emails, files, or photos to free up space.

Step 3: Remove Email Filters

1. Open Gmail and go to Settings (⚙️) > See All Settings.

2. Click the Filters and Blocked Addresses tab.

3. If any filter is deleting or skipping emails, remove it.

Step 4: Unblock Senders

1. Open Gmail > Settings (⚙️) > See All Settings.

2. Click Filters and Blocked Addresses.

3. If the sender is blocked, click Unblock next to their email.

Step 5: Check POP/IMAP Settings (For Gmail in Outlook or Other Apps)

1. Open Gmail > Settings (⚙️) > See All Settings.

2. Click the Forwarding and POP/IMAP tab.

3. Make sure IMAP is enabled if you’re using Gmail in Outlook or another email client.

Step 6: Disable Browser Extensions & Clear Cache

1. Open Google Chrome > Settings > Extensions.

2. Disable any email-related extensions that could be interfering with Gmail.

3. Clear browser cache:

• Go to Settings > Privacy and Security > Clear Browsing Data

• Select “Cached Images and Files”

• Click Clear Data

Step 7: Try a Different Device or Network

1. If you’re on WiFi, switch to mobile data and try refreshing Gmail.

2. If you can receive emails on another device, your original device may have a firewall or security setting blocking Gmail.

Get Your Emails Flowing Again!

By following these steps, you should be able to fix missing emails in Outlook or Gmail. If the issue persists, contact Microsoft Support or Google Support to check if there’s an issue with your account.