Dreamions (Pty) Ltd (“Dreamions,” “we,” “our,” or “us”) operates this website (“Website”) and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA) and other relevant South African data protection laws.

By using our Website and services, you consent to the collection and use of information as outlined in this policy. If you do not agree, please discontinue use of our Website and services.

1. Information We Collect

We may collect the following types of personal data:

1.1 Information You Provide

• Full name, email address, phone number, and other contact details.

• Business or company details (if applicable).

• Any information you provide when requesting a quote, contacting us, or signing up for services.

• Billing and invoicing information (collected only through secure third-party payment processors).

1.2 Information Collected Automatically

• Internet Protocol (IP) address.

• Browser type, version, and device details.

• Pages visited, time spent on the Website, and interactions.

• Referring website URLs.

• Cookies and tracking technologies (see Section 7 below).

2. How We Use Your Information

We process your personal information for the following purposes:

• Service Delivery: Providing and managing our services, including responding to inquiries and processing quotes and invoices.

• Customer Communication: Sending important updates, notifications, and service-related messages.

• Marketing and Promotions: Sending promotional materials (with consent) about our services.

• Compliance with Legal Obligations: Meeting our legal and regulatory responsibilities, including compliance with POPIA.

• Security and Fraud Prevention: Protecting our Website, services, and customers from unauthorized access and cyber threats.

3. Legal Basis for Processing Personal Data

We process personal data under the following legal bases:

• Performance of a Contract: When necessary for fulfilling service agreements.

• Legitimate Interests: When processing is essential for business operations, provided it does not override your rights.

• Legal Compliance: When processing is required to comply with South African laws and regulations.

• Consent: When you have explicitly consented to marketing communications.

4. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Service Providers: Trusted third-party providers assisting with website hosting, analytics, and security.

• Legal Authorities: When required by law or in response to lawful requests.

• Business Transfers: In the event of mergers, acquisitions, or company restructuring.

All third parties handling your data are required to comply with POPIA and relevant South African data protection laws.

5. Data Security

We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, or alteration. However, no online transmission is completely secure. If you suspect a data breach, please contact us immediately.

6. Your Rights Under POPIA

As a South African data subject, you have the following rights:

• Right to Access: Request a copy of the personal data we hold about you.

• Right to Correction: Request corrections to any inaccurate or outdated information.

• Right to Deletion: Request the deletion of your personal data in certain circumstances.

• Right to Object: Opt out of direct marketing communications.

• Right to Data Portability: Receive your data in a structured, commonly used format.

To exercise these rights, please contact us at info@dreamions.com.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. By using our Website, you consent to the use of cookies. You can manage cookie settings in your browser. For more details, please refer to our Cookie Policy.

8. Data Retention

We retain personal data only as long as necessary for business, legal, and security purposes. Once data is no longer required, we securely delete or anonymize it.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage users to review their policies before providing personal information.

10. Cross-Border Data Transfers

Your information may be stored and processed outside South Africa in compliance with POPIA’s cross-border data protection requirements. We ensure that any such transfers provide adequate data protection standards.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our Website, and continued use constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions or privacy-related concerns, please contact us at:

Dreamions (Pty) Ltd
Email: info@dreamions.com
Website: https://dreamions.com

We are committed to ensuring the security and transparency of your personal data. If you have any concerns, please reach out to us.